Tax Free Shopping in the UK

Claim your VAT refund when you shop at over 2000 retailers across the UK.

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How to get your tax refund

  • Shop in the UK

    Look out for Tax Free signs in shop windows

  • Remember your Tax Refund Document

    Ask for one at each store you shop

  • Fill in the documents with your details

    And keep all your receipts safe

  • Visit a Heathrow Travelex store

    Bring your goods, receipts and documents along

  • Claim your refund

    Any electronic or high value goods will need to be checked by Heathrow customs

Our Services

Tailored and standard VAT refund services are availble at selected Heathrow Travelex stores:

Image display VAT fast-track sign in an airport

Fast Track

£10 / from

  • Priority VAT Refund service
  • Located at all London Heathrow terminals
Image display VAT fast-track sign in an airport

VAT Refunds by Appointment

£120 / appointment

  • Specialised one-to-one VAT Refund service
  • Exclusive Travelex Lounge in London Heathrow T5
More Details

Standard VAT Refund – no fees

  • Average waiting time during peak period can be around 40 minutes – give yourself plenty of time before you fly off
  • Available at selected Heathrow Travelex stores

Travelex VAT Refund stores

  • Terminal 2

    • Landside Store

      Check-in Level 5, Zone A

      05:00am - 10:00pm

    • Airside Store

      Level 4, next to LEON

      05:00am - 10:00pm

  • Terminal 3

    • Landside Store

      Check-in level, next to Zone D

      06:30am - 10:00pm

    • Airside Store

      Level 1, after security

      06:30am - 10:00pm

  • Terminal 4

    • Landside Store

      Level 1, take the lift near Zone G

      05:00am - 10:00pm

    • Airside Store

      Level 2, to the right after security

      05:00am - 10:00pm

  • Terminal 5

    • Landside Store

      Check-in level 3, Zone G

      06:00am - 10:00pm

    • Airside Store

      Level 2, opposite to Customs

      06:00am - 10:00pm

Our Partners

We work with the most trusted names in Tax Free Shopping.

Have a question?

  • Who is eligible for Tax Free shopping?

    In the United Kingdom, Value Added Tax (VAT) is charged on many goods and services. As an overseas visitor, you might be entitled to a VAT refund on some of the goods you buy from Retailers who are part of the Retail Export Scheme. You must export them by the last day of the third month after the goods were purchased.

    If you're an overseas visitor wanting to qualify for a VAT refund at your point of exit from the EU, you must:

    Live outside the EU
    Leave the UK for a destination outside the EU with the goods you've bought. This must be by the end of the third month after the month that you bought them. Show customs officials the goods, and your receipts for them with a completed VAT refund document.

  • What documents do I need to claim tax refund?

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  • Are there any fees charged?

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  • Can I claim tax refund in the UK if shop in other European countries?

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  • How can I receive my tax refund?

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